The ImPOS support team work around the clock to ensure that your system is always running smoothly. We understand that the hospitality industry doesn't work 9 to 5 and neither do we!
ImPOS offer all clients the option of business hours support and 24/7 Premium Support. Our support lines are answered 24 hours a day, 7 days a week, 365 days of the year. It doesn't matter when you call us – our dedicated technicians are always available.
The majority of the issues encountered are easily fixed remotely or by simple trouble shooting over the phone. Thanks to the internet we support all customers remotely, it doesn't matter whether you are located just around the corner from any of our offices Australia wide or the other side of the world, location is irrelevant to the premium level of support you receive.
ImPOS' ability to instantly access our clients' systems ensures the highest level in customer support and fast updates are achieved consistently. We take pride in our commitment to our clients and will never leave you hanging no matter what time of day or night, understanding you have your own business to run. In addition to always thinking outside the square in regards to our product, a lot of research and testing is done before we release new features or enhancements to the software. We are constantly researching new technologies to serve ImPOS clients in to the next generation.